Sales Team Leader (Based in Sanur, Bali)
Job Description & Responsibilities:
- Annual sales and profit growth
- Consistent sales performance
- Customer satisfaction
- Sales process adherence for all enquiry channels
- Provide induction, training and support to ensure that team members become fully-functional and motivated in their roles
- Hold regular one-to-one conversations with quality feedback that the consultants can action
- Deliver team sales results through exceptional customer service, fast turnaround times and in-depth product knowledge.
- Set sales goals and meet deadlines on a daily basis while working to achieve and exceed these goals
- Model, create and maintain a successful environment through team management, working closely with fellow departmental managers and their teams.
- Foster a great attitude amongst the sales team, ensuring the team behave responsibly and deliver on sales performance targets.
- Identify the needs and motivators of your clients and offer relevant competitive product accordingly
- Provide outstanding professional service and communicate early to keep customer engaged
- Act with honesty and integrity to create high trust relationships with your team and all customers
- Build and maintain a high repeat and referral customer base
- Value every enquiry from end to end by ensuring all leads end in an outcome
- Process all sales in line with guidelines, procedures and training materials
- As agreed or requested, provide input into department reporting
- As reviewed by Manager on a quarterly basis this includes costing, itinerary writing or editing, quotes and documentation
- Build product knowledge to make confident recommendations to customers, providing them with the product/s that suits and fulfils their needs.
- Identify product gaps and communicate to Purchasing to assist in filling gaps
- Complete and then provide sales skills training programs and initiatives with your team
- Set-up and participate in product knowledge training supported by operations and purchasing team.
Candidate Requirements
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- Previous supervisory experience, including leading a team to sales success through coaching, training & developing
- Management training and/or qualifications advantageous
- Proven track record in managing and reporting on sales targets for a team of direct reports
- Strong destination/regional and local travel knowledge
- Significant travel industry and sales experience, ideally with adventure travel
- Demonstrated ability to build strong relationships
- Fluent English language skills (written and verbal)
- Ability to accurately use systems and create or train others in processes to provide a quality customer experience
- Experience in adventure travel product development
- Demonstrated ability to build strong relationships
- Driven and motivated by sales targets and to achieve sales incentives
- Ability to adapt to and work across multiple cultures
- Strong international communication skills via email and phone
- Highly Customer / client focused
- Strong influencing skills
- Highly organised approach to work.
- Ability to prioritise multiple tasks at the same time, completing within required time frame and to a quality standard.
- Willingness and ability to work with local operations, purchasing, product & reservations teams
