MUST HAVE :
1) ACTA certificate
2) Knowledge of Continuous Improvement review (CRI) for ETS – this is an audit requirement which will be conduct by WSG at the end of the ETS grant to fund the payment to us.
3) Training experience at F&B operations
4) Experience in restaurant opening training
Staff Management
Assists in the coordination and delivery of training team communications and initiatives to the operations team
Develop Training Manuals, continually enhance and maintains archive materials
Assist in training materials rollouts to the restaurants and participation in special training project teams.
Supports training and operations teams in their implementation of training materials in each restaurant
Monitor training teams and training schedules for both local and International restaurants
Has the ability to work independently, coordinating arrangements for new restaurant openings, conferences, and developmental training. Able to work under strict deadlines with a great deal of flexibility
Must have the ability to work jointly between departments, individuals, and management levels
Understanding of training programs and materials with competence to answer questions regarding training operations
Nimble to adopt best practices, implement and managing various developed initiatives and platforms
Conducts and tracks Quality Assurance assessments, monitors guest complaints and then implements training programmes to address
Supports development of operational talent by assessing and identifying performance and development opportunities for key personnel
Sponsors, leads and/or participates in special projects to identify improvements in functional areas
Assists in the coordination of New Restaurant Opening training teams; arrange transportation, produces trainer packets, payroll, and follows up on training issues
Fosters an environment of open communication to ensure consistency in development procedures and continuous process improvement
Works closely with Human Resource Department to develop training, retention and team building programmes.
Financial Management
Monitor expenses, ensuring expenditures are within departmental budget.
Experience and Qualifications
Tertiary graduate or equivalent
Operations and Human Resource Management experience a plus
Experience in Strategic planning in training module system
Knowledge in Managing Learning / Training portal will be advantage
Minimum 2 years experience as Training Manager in F&B / retail industry
Well organised and requires to travel overseas (50% to 70%) of the time
Personality and Competencies/Skills
Excited about delivering outstanding experience for both employee and guests.
Possess good leadership traits, effective management skills, able to motivate and train staff.
Possess basic computer skills (Outlook, Excel, Word)
Excellent and positive communication skills
Able to manage cost effectively and resources efficiently, to achieve optimal productivity.
Demonstrated self-starter – Able to work independently and in a team environment
Strong interpersonal skills with an extremely high level of patience
Ability to organize and prioritize workload – Ability to manage multiple tasks
Committed to building a unique corporate culture and legendary “customer service”
Ability to interact with all levels of management
Willing to brainstorm and take risks
Ability to plan and schedule events, people, places and things
